The store K.Kolokythas Jewelry - Watches (hereinafter "the Store") is active in the field of distribution, marketing and repair of jewelry and watches.
The use of this website and the registration for the use of the services of our online store (e-shop) is governed by the terms and conditions set forth herein and in its integral parts and apply to all its content and its individual pages. .
Browsing, accessing or using the website and any services available through it is a presumption that you have studied, understood and accepted all terms of use that are binding. For this reason, you are invited to read their content carefully in advance. In case you do not agree with the terms of use of the website, you must not use the services and its content and do not make a relevant online registration for the use of the services of our online store and specifically the products offered for purchase.
The present content of the website, which belongs exclusively to the Store, is protected by national and international laws and conventions that include, but are not limited to, the legal provisions on the protection of intellectual property and trademarks. Any reproduction by any means, part or all of the present content of the Website is expressly prohibited, without the prior written consent of the Store.
Condition of use
The access and use of the Website and its content is the sole responsibility of each visitor / user.
The use of this Website is allowed only to persons over 18 years of age, who have full legal capacity. By using this website, the user automatically declares that he has reached the age of 18.
The visitor / user can visit the websites maintained and managed by the Store, without disclosing his identity and without providing any personal information. In a specific area of this website, you will be able to enter, if and when you wish, the personally requested personal data in the contact form with the Store in order to get in touch with one of our competent employees.
Regarding the use of the services offered through our online store and concerning the purchase of specific products, we inform you that the registration of a user and the acquisition of a personal account on the website of the Store in the context of ordering products through the online store, is subject to acceptance of these Terms of Use as well as the Privacy Policy.
Any natural person can, if he wishes, register as a user of the website, entering specific personal data. For more information regarding the categories of personal data processed by the Store, you can refer to the Privacy Policy of the website.
Each registered user will be able to log in to his personal electronic account, to order products available for purchase in the Store, as they are listed in the corresponding category ("Products"), selecting the products he wishes to order and adding them to corresponding shopping cart.
Below you will find in detail the pricing policy, the return policy, the payment methods, as well as the delivery and execution policy of the orders placed through this website and the online shop of the Store. In addition, the users of the website can address the Store for any complaints regarding the operation of the online shop of the website as well as for any issue regarding the ordering of items (cancellations, product returns, payment, etc.).
Limitation of Liability
Through the creation of this website, the store aims to inform the public about the Store, its products and services as well as the operation of an online store so that users / visitors of the site have the opportunity to directly purchase online products available to sale through the online store, the Store. Every effort has been made to accurately present the displayed products, nevertheless this website may contain errors or modifications, typographical, numerical or visual. Therefore, the Store does not guarantee the accuracy or completeness of the illustrations and descriptions or the reliability of any opinion, statement or other relevant information reported or posted on the present website. In particular, as far as the weights of the jewelry are concerned, there may be small deviations, due to the fact that they are handmade.
The visitor / user assumes any risk that may arise from accessing and using the website. The Store and any party involved in the creation, design or disposal of this website including the online store will not be liable for any damage to the visitor / user, including any direct, indirect, incidental, incidental, or other damage that may occur. result from any access, use or inability to use this website. Exclusion of liability also includes causing any damage from the transmission of a virus to the user's electronic equipment.
Finally, in no case is the Store liable for any claims of legal or civil and / or criminal nature or for any damage (positive, special or negative which, indicatively and not restrictively, divisively and / or cumulatively consists in loss of profits, data, lost profits, monetary satisfaction, etc.) from users of the website or third parties for a reason related to the operation or use of this website and its online store.
Categories and prices of e-shop products
All prices of the products that are displayed and available for sale through the online store of our Store, include the Value Added Tax (VAT) 24% that corresponds to each product. In areas where the VAT rate is lower will be the VAT rate. corresponding to the respective area, provided the purchase is made with an invoice. However, they do not include any shipping and other shipping costs for which you will receive a separate update depending on the place and desired delivery time. The products available through the website and the online store are divided into categories. In the event that a user encounters any problem regarding the way the products are listed and their prices, they are asked to notify the Store immediately in order to make the necessary corrections. The Store reserves the right to change the prices at any time, without notice as the weights of the jewelry result from the average during the manufacturing process and the price of the metals changes so there may be variations in the pricing.
Place an order through the online store
Product orders can be placed through the online store 24 hours a day as well as by phone during the opening hours of the store at the number: 2610 279653
The order completion process follows the following steps:
a) By registering on the website
The customer registers on the website by filling in the corresponding form name and e-mail address. At the same time, he / she sets the personal access code of the website and will receive from the store in his / her e-mail a confirmation message of his / her registration. In order to place an order, fill in the necessary information for concluding the contract on the respective form. The completion of the order is carried out with the unconditional acceptance of these Terms of Use and its Final Submission. After sending the order form the customer receives a copy of the order which can be printed or saved.
The order copy includes:
● the full name and address of the store
● the essential characteristics of the product
● the price, the quantity and the shipping costs as well as the VAT, if not included in the price
● the method of payment, delivery and execution
● the duration of the offer or price
● information on after-sales service and existing warranties
● the order code with which the customer can monitor the progress of his order.
b) Without registration in the online store
The customer can make his online purchases without registration by using a username and password and stating during the purchase process, name, mailing address, contact phone and e-mail.
In addition, the customer can order the products available through the online store and pick them up from the physical store located in Patras, Patreos 53. If the customer does not arrive at the store on the agreed date without prior notice the order will be canceled. If the customer abuses this feature, the store has the right to refuse a future order.
The competent associates of the Store, after the confirmation stage, process the data of the order and after confirming it, proceed to its execution.
In the event that availability is not sufficient or for any other reason deemed necessary, an Affiliate of the Store may contact you, either at the telephone number or e-mail address you have stated, in accordance with the following. In case the communication is not possible within a reasonable time, then the order is automatically canceled. If the user wishes, he will have to place an order again, following the steps, as mentioned above.
The Store is not responsible for any delays that are beyond its control and which were caused due to force majeure, such as extreme weather events, strikes, natural disasters, but also events due to intermediate transport, such as customs and intermediate spaces. loading and unloading.
In any case, if the Store becomes aware of such an event in time, it undertakes to make every effort to deliver the ordered products faster and to inform you accordingly about the upcoming delay.
Upon delivery and receipt of the order by the courier the customer must check the packaging. In case the packaging that contains the product is violated or damaged, he should NOT pick it up and he should contact the Store immediately and report the fact. In case the customer receives a violated or damaged packaging, he is solely responsible for the condition of the product and has no right to be compensated or replaced by the Store.
Product availability
The Store can not guarantee in advance the availability of products for sale at the time of order. In case of non-availability, a partner of the Store will inform in time about the progress of the buyer's order and the delivery time of the products, by contacting him at the phone number or e-mail address he has registered.
The visitors of the online store in any case must place their order electronically through this website in a timely manner and within a reasonable period of time, in order for the delivery to take place as soon as possible.
The Store does not bear any responsibility in case of failure of its computer systems or malfunction of this website, which has as a result the non-registration of the order and the non-delivery of the products. In such a case the user is invited to contact the Store stating the problem he is facing.
Order cancellation
The order can be canceled by the user, before its final submission or after its finalization within 24 hours and before delivery if he contacts the Store by phone or sends a relevant e-mail requesting the immediate cancellation of the order.
In case the delivery of the products has already taken place, the user can contact the above telephone number, in order to be informed about the available options by the associates of the Store.
Payment methods
Customers can pay for their purchases using a credit or debit card, cash on delivery or by depositing the sum required in the bank account number GR53 0140 8850 8850 0200 2001 450 of Alpha bank, the beneficiary of which is the Branch.
Each user can pay for their order by debit or credit card. The Store accepts all Visa, Mastercard, American Express and DINERS credit cards.
The deposit in the respective bank account of the Branch must take place before the receipt of the products, unless otherwise agreed between the Branch and the user.
Cash on delivery takes place upon delivery of the products to the address stated by the user.
In case the customer wishes to receive it from the physical store, payment can be made by card or cash upon receipt of the product.
Security of transactions through the online store of the Store
The Store recognizes the importance of maintaining the security of your personal data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, in order to ensure your maximum security when ordering products through the online store us. All information, which is related to your personal information and your transactions, remains secure and confidential.
In case you choose as a method of payment, the use of credit or debit card, we inform you that the execution of the payment and the debiting of the respective card will be done through the connection in a secure location of the respective bank so that the security of the data is ensured. enter. In addition, our Store takes all the necessary technical and organizational measures to protect the personal data registered in the context of electronic orders, including your data regarding your debit or credit card in order to ensure the maximum security and privacy of your electronics. transactions.
Transportation-Delivery of Products / Shipping costs
The Store undertakes the shipment of the products, through its cooperation with transport companies, which bear the sole responsibility for the safe transport of the products and their proper and timely delivery.
For orders that are finalized through our online store and take place until 15:00, shipping and delivery takes place between one (1) to five (5) working days depending on the desired place and time of delivery, unless there is a case of force majeure or an event that escapes the direct control of the Store.
Shipping costs are borne by the visitor of the website who will be informed about the additional shipping costs of his order.
Right to return / change product
In case of a real defect or lack of agreed quality, the buyer is entitled to either the repair of the product free of charge or its replacement. The customer has the right to request without charge the repair or replacement of the product within 24 hours of receipt in the following cases:
- The order is executed incorrectly, ie a defective product is delivered
-other than the order
- wrong quantity.
If it is a product that does not correspond to the order, it has not been used and is in its packaging in the condition in which it was received. In any case, the product must be returned with all the original accompanying documents (purchase receipt, warranty, instructions for use) and in its original packaging. Caution, the product labels and store tabs must not have been removed or damaged in any way. Returns are made with the postal company suggested for our customers and at the expense of the store. The customer must contact the store within 24 hours of receipt of the product, by phone 2610 279653 or by e-mail ... in order to point out the problem and approve its return.
You also have the ability to change the product within 24 hours of receipt with any other equivalent value with the first or higher.
In case of return and change of products, the products that have been pre-ordered individually are excluded, such as wedding rings, which are made exclusively for you and can not be returned or replaced. The same applies to products that have been processed (eg engraving, number correction, etc.). Returned jewelry and watches should be in their packaging, without the label having been removed and in the condition they were delivered to you, having been worn only for rehearsal and not for use. Jewelry are not to have been modified and watches are not to have had their pieces removed. The Store does not bear any responsibility for any loss or damage of the product during the transfer of the return. In case the products are returned damaged or incomplete, the Store has the right to request compensation from the customer, the amount of which will be determined by the condition of products (product value) and to unilaterally set off part of its claim against the customer's claim. They should also be well packed so as not to be damaged during transport. Products that are returned and do not meet the above conditions will not be accepted. In any case, however, you will be charged with the shipping and return costs of the product that was replaced. Regarding branded products, such as watches, the respective dealerships are responsible for any damage. In case of return of a product and not its replacement with another, the company will pay the amount of your order within 30 working days from the day of receipt in your bank account. From the amount that will be deposited in your account, the shipping and return costs of your order will be deducted. In case of timely cancellation of your order, the money will be refunded depending on how the transaction was made and the payment was made. In particular, transactions using credit will be canceled, while in case of cash on delivery the money will be deposited in the account indicated by the customer. For purchases you make in our physical store or receipt of products from it, you can only replace it with another product and not a refund. For your best service for product returns, first contact us at 2610 279653.
Copyright
The present content of the website, including any information, images, texts, designs, marks or logos of the Store, is the intellectual and industrial property of the Store which is protected in accordance with applicable national and European copyright laws (Law 2121/1993, 2000 / 31 / EC, 2001/29 / EC and Law 4679/2020). Therefore, any use, copying, reproduction, sale, publication or generally illegal commercial or other exploitation of this website and its content is not allowed, without the prior provision of a written license by the Store otherwise the user will be liable for compensation. of the Store, in accordance with the provisions of the relevant laws above. Any act or omission that may lead to the infringement of the intellectual and industrial property of the Store may be the operative cause for positive or negative damage, even criminal liability of violators, as required by law 2121/1993, as well as the relevant European legislation.
The content of the website is available to its visitors / users for personal use and is prohibited from being made available for commercial purposes.
Changes to the website
In order to optimize the ways of communication and the provision of its services, the Store may change the functionality and some features of the website, while modifying the relevant terms and conditions at any time and without notice. If and whenever changes are made to the terms of use, the Store will post online the current version of the terms of use, while the continued use of the website or its services will be considered as acceptance of the new terms. For this reason, every visitor / user is kindly requested to check the terms of use at regular intervals.
The most recent terms of use are both the current and legally binding.
Jurisdiction
The visitor or user of the website explicitly accepts that the exclusive jurisdiction and jurisdiction for any dispute arising from the application of the terms and the general use of the website, have the Courts of Patras and Greek law is applicable. If any of the above terms is declared invalid by a court decision, this does not affect the validity and validity of the remaining terms, which remain in full force and effect. Similarly, in the event that some terms of use become inapplicable, the validity and / or validity of the other terms is not affected. Invalid and / or non-applicable terms will be replaced with new terms to make them as valid and enforceable as possible.
Use of links to third party provider websites
In the event that the website provides now or in the future the ability to access third party websites through links, this will be done solely for the convenience of its visitors, while the use of these links will be at the sole responsibility of visitors / users and the respective websites will be subject to their own terms of use, for which the Store is not responsible. The Store is also not responsible for errors or malfunction of third party websites, as well as for any damage to users from access to and use of the services provided through them.
Privacy
An integral and binding part of the terms of use is the protection of the personal data of the users of the website, in accordance with the details defined in the Privacy Policy of this website. The Store is committed to a high level of protection of the personal data of the visitor / user of the website, in accordance with the requirements of the European General Regulation of Personal Data Protection (EU) 2016/679 (GDPR) and the relevant applicable provisions.
The visitor of the website by accepting these terms of use and upon completion of the registration of data gives his explicit, clear and free consent regarding the collection of the personal data mentioned below and the keeping of a file thereof to serve the purposes and of this website, while retaining the right of access and submission of objections for their processing upon submission of a relevant request for their correction, temporary use, commitment, non-transmission or deletion, if, among other things, personal data are no longer necessary in relation to the purposes for which they were collected. Furthermore, the user reserves the rights to: a) object to the processing of personal data concerning him, b) receive a written response (in a short period of time) to his question to the Store whether personal data concerning him constitute or constituted c) information on the progress of the processing for the period from the previous update or information as well as the logic of the automated processing of his personal data and d) request for portability of his personal data, in accordance with the provisions of the European General Personal Data Protection Regulation (EU) 2016/679 (GDPR) as well as the current legislation on personal data.
During the user's visit to this website as well as in the context of ordering products through the online store, the disclosure of some of your personal data is requested in order for the Store to process your order. The personal data disclosed during the visit of the website and the execution of electronic orders of products are kept exclusively for reasons concerning the transactions of users with the Store, the improvement of the provided services and the assurance of the operation of the respective service and may not be used. by any third party except in cases where any transmission is required by law or the competent authorities.
In any case, the associates of the Store who have access to the personal data of the users are specific and the access of unauthorized persons to the personal data of the users is prohibited. The Company has taken all the necessary technical and organizational measures for the protection and security of users' personal data.
For more information regarding the processing of personal data we recommend that you read the Privacy Policy carefully.
Contact
For any request, such as contacting the site administrator, information, clarifications, request to use and reproduce part of this website, you can contact customer service at: 2610 279653, or send an email to: [email protected]